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Managed Services
By Nick Gowdy on December 8, 2009
After viewing an introduction of the FreedomIQ hosted VoIP PBX you’re going to want to learn about WebLINK. Users love this web based system because it gives them full control over their hosted VoIP PBX.
This video is a segment taken directly from a webinar conducted by Joe Schiavone, Director of Sales at FreedomVoice. As the first in a series of segments, this webinar teaches administrators to add a user, set up call forwarding, edit groups, and set up automatic call distribution within the WebLINK system. Watch the video to see some of the basics of WebLINK!
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Posted in Business VoIP, Hosted VoIP, Managed Services, Webinars | Tagged Hosted VoIP, Hosted VoIP PBX, Internet Control Panel, Managing a VoIP PBX, VoIP PBX, WebLINK |
By Nick Gowdy on December 3, 2009
As hosted VoIP PBX fans we love Internet and tech news. So in this vein, we get jazzed about releases from giants like Google.
On 12/03/2009, Google announced the release of a new tool, Google Public DNS, and it has all of us fidgeting in our seats.
So what is it! Well, without getting too technical, DNS means Domain Name System. DNS is an important part of a hosted VoIP phone system. A hosted PBX phone, like those used with FreedomIQ, use DNS to resolve the address associated with the servers that the phones register with. While it is important in hosted VoIP PBX, it is also a very important for the Internet as a whole.
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Posted in Managed Services, VoIP Industry News | Tagged Google Public DNS, Hosted VoIP, Hosted VoIP PBX, Tech News, VoIP Industry News |
By Nick Gowdy on November 25, 2009
Business owners new to hosted VoIP technology often have a difficult time deciding whether it is the correct solution for them. Luckily, while browsing the Internet, I came across this excellent video which poses the question, “When does a hosted VoIP PBX make sense for a business?”
This video will give you a basic overview of the merits of a hosted VoIP PBX system. It will also help you decide if an IP-PBX or hosted VoIP PBX is better for your business. Once you are done watching the video, make sure to browse our feature offering and our VoIP phones, and VoIP benefits section to learn what sets the FreedomIQ Hosted VoIP PBX apart from the competition.
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Posted in Business VoIP, Hosted VoIP, Managed Services | Tagged Hosted VoIP PBX, Hosted VoIP PBX for Business, Hosted VoIP Video, IP PBX |
By Nick Gowdy on November 24, 2009
Google Chrome OS & Hosted VoIP
Google ChromeOS is innovative, cool, and attracting tons of hype. But what we’re really interested in is its implications for hosted VoIP PBX.
Google ChromeOS is simply an Internet based operating system so it really doesn’t have many repercussions for hosted VoIP. The quality of a hosted VoIP phone service is much more dependent on the service provider, Internet connection, and VoIP phones being utilized. While this is true, Google ChromeOS and the Google Chrome browser could affect hosted VoIP PBX systems in specific ways.
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Posted in Business VoIP, Hosted VoIP, Managed Services, VoIP Industry News | Tagged Google Chrome Browser, Google ChromeOS, Hosted VoIP, Hosted VoIP PBX, Softphone |
By Nick Gowdy on November 2, 2009
According to market research firm Infonetics Research, the VoIP market grew by a startling $20.7 billion in the first half of 2009. But what is really amazing is the expected growth in the hosted VoIP PBX sector.
Here is a quote from Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research.
“Demand for residential and business VoIP services continues to grow even as spending in other communication areas tightens. For the first half of 2009, the worldwide VoIP services market grew to $20.7 billion. Residential VoIP services remain healthy, comprising the majority of worldwide VoIP services revenue, and subscribers are up 14% from the end of 2008. On the business VoIP side, while managed IP PBX revenue growth has slowed in line with IP PBX shipments, we are expecting IP Centrex and hosted UC service revenue to grow 26% year-over-year in 2009.”
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Posted in Business VoIP, Hosted VoIP, Managed Services, VoIP Industry News | Tagged Hosted VoIP, Hosted VoIP PBX, VoIP, VoIP Industry Growth, VoIP PBX |
By Nick Gowdy on October 22, 2009
SIP trunking is a service offered by an Internet Telephony Service Provider (ITSP) that converges voice and data onto one communication line, providing seamless access between the Internet and the worldwide Public-Switched Telephone Network.
There are four components necessary to successfully deploy SIP trunking: a PBX with a SIP-enabled trunk side, an enterprise edge device understanding SIP, an Internet telephony or SIP trunking service provider, and the Public Switched Telephone Network.
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Posted in Business VoIP, Hosted VoIP, Managed Services, SIP Trunking | Tagged EDGE, Enterprise Boarder Element, ITSP, PBX, PSTN, SIP, SIP Trunking |
By Nick Gowdy on October 22, 2009
A major aspect of VoIP technology is SIP and SIP trunking. In this post, we are going to tell you what SIP is and how it relates to SIP trunking. We are also going to discribe how SIP trunking works and show you the difference between hosted PBX and non-hosted PBX SIP trunking.
What is SIP?
What Does SIP Stand For?
So what is SIP? SIP stands for Session Initiation Protocol, and that’s exactly what it is. It’s a type of protocol that initiates a session over the Internet.
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Posted in Business VoIP, Hosted VoIP, Managed Services, SIP Trunking | Tagged EDGE, ITSP, PSTN, Session Initiated Protocol, SIP, SIP Trunking |
By Nick Gowdy on October 22, 2009
IP-PBX and hosted PBX systems work in two very different ways from a SIP trunking standpoint. Both technologies interact differently with the Private Branch Exchange (PBX), Public-Switched Telephone Network, Internet Telephony Service Provider, and the Enterprise Boarder Element (EDGE).
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Posted in Business VoIP, Hosted VoIP, Managed Services, SIP Trunking | Tagged EDGE, Enterprise Boarder Element, Hosted PBX, Hosted VoIP, Internet Telephony Service Provider, IP PBX, Public-Switched Telephone Network, SIP, SIP Trunking |
By Nick Gowdy on August 19, 2009
Many people had a tough time understanding why FreedomVOICE and Broadvox discussed the questions presented in “Hosted VoIP vs. Premise Based VoIP: The Honest Truth,” citing that the two companies are clear competitors.
But are we? And if we are, does it matter?
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Posted in Hosted VoIP, Managed Services | Tagged Broadvox, David Byrd, Eric Thomas, Hosted VoIP, Premise Based VoIP |
By Nick Gowdy on July 8, 2009
As Google Voice approaches the point of being available to the masses, it’s garnering a lot of attention from mobile and hosted VoIP nuts (like me). In case you haven’t been following along as closely, Google Voice is a repackaged and retooled version of GrandCentral, a free “one number” VoIP voicemail service that Google bought while still in Beta testing back in July of 2007.
In the two years that have passed since the acquisition, however, Google has done a less than stellar job of maintaining this phone service and the droves of testers it inherited. New invitations were frozen, and the support forums became a barren wasteland devoid of developer response. At the beginning of this year, the gauntlet was finally thrown down by Judi Sohn of Salon.com, saying what everyone else was thinking.
Fast forward to now, and you have Google Voice finally on the diving board, ready to make a splash. But the question on the mind of many in the VoIP industry is, “is it too late?”
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Posted in Hosted VoIP, Managed Services, VoIP Industry News | Tagged Google Voice, GrandCentral, Skype, TalkText, unified communications, VoIP Service |
By Nick Gowdy on June 29, 2009
We’ve launched a brand new “sister” site over at www.freedomvoice.com. This fresh website shows the other half of FreedomVoice’s primary business communications arsenal: the toll free virtual office.
Our virtual office service is effectively, “FreedomIQ-lite,” removing the hosted VoIP phones but maintaining the same professional appeal and business efficiency of a one-number solution with virtual auto attendant, call forwarding, voicemail, Internet faxing, and online web access. We have a free 15 day trial promotion going on right now that lets small businesses test drive the service risk-free.
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Posted in Company News, Managed Services | Tagged 800 numbers, FreedomVOICE, toll free numbers, virtual office service |
By Nick Gowdy on June 26, 2009
In 1919, Irish poet William Butler Yeats observed, “Things fall apart; the center cannot hold.”
While Yeats was talking about doom and gloom of the world in the wake of The Great War, his words ring true to the core of even the mundane day-to-day things we have, we use, and upon which we’ve come to rely. It is the nature of a great many of these things, if not all, to tend toward entropy until they break down on us or become obsolete.
In making business purchases, however, “things falling part” is something smart owners and IT managers work hard to avoid. In today’s dire economy, companies need reliable technologies that will last. These savvy leaders know that keeping their doors open means protecting their investments from losing value, becoming obsolete, or breaking. When they’re taking the proverbial car off the lot, they want to know they’re not going to be stuck with empty pockets and a leaking pile of junk a year or two down the road.
Enter the booming managed services sector.
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Posted in Hosted VoIP, Managed Services | Tagged Hosted VoIP PBX, Managed Services, obsolete |
