Do you have 1, 2, or 3 — 3 remote offices?
It’s time to get those offices synced up using a hosted VoIP PBX. Today we hone in on how the cutting-edge features of FredomIQ unifies your remote locations and provide your business with both the outward appearance and the operational efficiency of a single, centralized office.
1. Auto Attendant with Advanced ACD
The best way to make a good first impression as a unified office is to have all calls come into your professional-sounding, pre-recorded auto attendant greeting. This recording acts as a virtual receptionist and switchboard for your hosted VoIP PBX, helping your callers quickly reach the right person or department within your business – no matter where they’re located.
How those calls are forwarded is up to you. Using advanced ACD routing, you can have extensions dialed from your auto attendant forwarded to ring groups that are distributed anywhere across the country. Even if your technical support is housed in three different time zones, you can simultaneously ring all of their phones with your hosted VoIP PBX. You can set up call rotations and even call queues that track through forwarding numbers, seamless to the caller, even if the physical distance from one phone to the next is thousands of miles.
2. Blind & Attended Call Transfer
Keeping your remote offices synced once a call is connected live is just as easy. Two of the many powerful features that come standard on the VoIP phones offered with your hosted VoIP PBX are blind and attended call transfer. Blind call transfer lets you seamlessly send a caller to any other extension or phone. Attended call transfer goes a step further, letting you first speak with the call transfer recipient before connecting them live with your caller. With these transfer options, your remote offices can manage and reroute callers to any location within your business.
3. 24/7 Reservationless Teleconferencing
What better way to bring your remote offices together and get everyone on the same page than by hosting a quick conference call? Whether an impromptu or regularly-scheduled meeting, teleconferencing on your hosted VoIP PBX lets you start a new conference call 24/7 without needing to first make a reservation. You and your participants simply dial into the conferencing bridge any time, key in your unique moderator and participant PINs, and you’re instantly connected.
4. Visual Call Reports & Recording Calls
As anyone who manages several remote offices knows, the real trick to operating efficiently is keeping out-of-sight employees on task. With your FreedomIQ Hosted VoIP PBX, there are two effective management tools that help you accomplish this when it comes to phone activity: visual call reports and recorded calls.
With visual call reports, you can see a breakdown of call activity and metrics by extension, giving you insight into how your employees are handling calls. Are they being too brief / too chatty? Are they ignoring calls? Are they logged out of their phones when they should be available? These reports help you highlight potential problem areas and dig deeper into how your employees at remote locations are performing.
Recorded calls takes this examination a step further. By recording your incoming calls, you can review exactly what is said and how it is said to explore potential problems beyond call metrics. Are your remote employees treating customers poorly for lack of supervision? Does your sales team at another office need to work on their pitch? This feature takes out the guesswork and lets you know exactly what is happening on your hosted VoIP PBX at any of your remote locations.
What else helps you sync your remote locations? Comment below!
