I just put Polycom’s HD Voice to the test, and it’s true, calls are crystal clear, so clear in fact that you can hear literally everything.
Wanting to get a second opinion, I asked Ben Koonse, a developer here at FreedomVoice, to describe the level of clarity while we were on a call. His response, “It’s so clear I can hear you clicking your mouse.” I was browsing the TMCnet website during the conversation…
Ben’s comment does well to describe the true level of clarity HD Voice brings to the table. During the call, Ben and I were both using a Polycom 550 with HD Voice, an excellent model to say the least. Here is a link to the full list of VoIP phones we offer.
So HD Voice has arrived. Those utilizing the technology can decipher every little detail during VoIP calls. However, it’s clear that HD Voice still has some issues. In a recent article by VoIP School, a website dedicated to VoIP education, the following problems with HD Voice were presented:
“If a call made using HD voice has to travel over traditional land lines or a regular VoIP service the HD call quality will be lost and the listener will not experience HD voice.”
“Since HD voice transmits more frequencies it takes up more bandwidth. Therefore, offices that have multiple people making phone calls will probably have to increase their bandwidth to avoid problems with queuing, buffering and other complications with WAN or LAN equipment.”
“Users may have to invest in HD phones to get their full money’s worth.”
“While HD compatible phones do exist, some argue that they don’t deliver full HD voice quality.”
“Compatibility problems will still be a major issue.”
“All of a sudden that private conversation a cubicle over isn’t so private anymore and every pencil tap is heard loud and clear.”
I for one am excited about the idea of HD Voice becoming the VoIP norm. I love being able to clearly hear everything on the other end of the line without jitter or echoes. But is the technology ready for the mass market? What are the main milestones holding it back? If you have a story or thoughts about the technology do share!