KOI Consulting Group out of Manhattan Beach, CA became a FreedomIQ partner on May 11, 2011 and by the end of the month had already sold 185 seats! Mark Manuel, Owner of KOI Consulting Group, tells us how it was done.
How Did You Do It?
I have a small customer base that relies on my expertise in finding them the right solution for their business. I had an immediate opportunity with two of my existing customers.
Tell Us About Your First Opportunity
My customer who operates an online spa and wellness resource center was looking for a new hosted phone system. They are headquartered in NYC with the need for 122 seats. Their call center supports 6,500 locations across the country. They were in the process of replacing their current hosted provider due to terrible quality and lack of customer care. They performed their due diligence and asked three companies, one being KOI, to participate in an RFP bid process. In addition to FreedomVoice, there were two other hosted providers vying for their business. In the end, FreedomVoice blew them out of the water and won the 122 seat deal!
What Set FreedomVoice Apart from Other Hosted Bidders?
Several things. Along with my Channel Manager, Bob Harrison, we presented a tailored webinar on the FreedomIQ services and features that they were basing their decision on. They liked what they saw and believed that the system had the perfect features at the right price. In addition, they were impressed with our knowledge base and quick implementation plan for deploying the system.
Mark, You Live in CA. What Is Your Plan for Deploying FreedomVoice to an East Coast Company?
I am working with my dedicated Freedom Rep Team, Lucas and Lorenzo, to drop ship the preconfigured phones. We are also working closely with their in-house IT staff on installation, configurations, and webinar trainings to ensure that the process goes smoothly. In addition, their head of IT has requested to come to FreedomVoice headquarters for some technical training.
Tell Us About Your Second Opportunity.
This customer is a local outbound call center that sells office imaging and office supplies. They have one location with some remote users. The initial opportunity was 63 seats, but will shortly be 80. They had an antiquated phone system and required a new solution that allowed for easy growth as well as sophisticated call reporting and Salesforce Integration. FreedomIQ fit like a glove. I sent them a demo phone and shortly after did a live onsite demo. Once they saw the easy Salesforce Integration, ACD features and Call Reporting Tools, they were sold.
In Addition to These Features, What Were the Other Deciding Factors?
They were very impressed with the call recording and could now go back and review what was really happening with their sales process during calls. This provides great insight for training and customer care. With expected growth, they were also happy with the ability to add seats as needed without any hassle in upgrading equipment. Being a smaller company, they were concerned with cost, the client ended up saving $10k CAPEX with FreedomVoice. I used the FreedomVoice ROI tool and showed the client that over time the savings would be $50k compared to a premise solution. On top of all this savings, they didn’t have to worry about getting a new phone system installed. All they had to do was buy new phones! People love hosted once they get it.
Is There Anything Else You Would Like to Include?
Bob Harrison is excellent! Even with his daughter getting married, he was completely hands-on. FreedomVoice service team is amazing and has great response time. Overall, FreedomVoice seems to have the same philosphy I have: Whatever it takes to please the client!