Unified communications is not a new term in telecommunications. But as time goes on it seems that more and more technologies are falling into this aggregate category. So what is unified communications? When someone refers to unified communications what are they really saying?
Definition of Unified Communications
According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent personal messaging channel (mailbox) for contact access.