Please feel free to use this letter with your ball and chain “premise-based” PBX phone system.
To my old PBX,
It’s not you, it’s me. And by that, I mean you’re not good enough for me anymore. Don’t get me wrong, you’ve been a great partner, and we’ve had some really great times. I’ll never forget the sound you made right before my first sale. We made some great memories.
But my business has needs that, frankly, you can’t satisfy.
You’ve let yourself go. Once upon a time you were the hottest phone system around. But let’s be honest, you were the only phone system around… and you knew it. I didn’t really have a choice, but I was fine with that because you made me happy.
I’m not happy anymore. My business has changed and evolved. You haven’t. In fact, you’ve become progressively worse every year we’ve been together. I don’t want to say that you’re too high maintenance, but taking care of you is a burden I simply can’t bear anymore. I’m through with the amount of space you take up. I’m through with your outdated features and costly repair. I’m through with putting your needs ahead of those of my business.
I’m sick of hearing from my friends about their hot new hosted VoIP phone systems. Do you have any idea how flexible they are? They can work from home, on the road, anywhere with an Internet connection – even on an iPhone or Android device. And here’s the kicker: they’re more affordable than you are.
Maybe you can find someone who doesn’t know any better and who will be just as happy with you now as I was all those years ago. So thanks for the memories, but it’s time to put me and my business first. I’ll enjoy using you one last time to order my new hosted VoIP solution.
(Your Name Here)
Seriously though, Happy Valentine’s Day from everyone at FreedomVoice.