Platinum has long stood as a symbol of rare excellence, a notch above even the traditional “first place” of gold.
It is for this distinction that FreedomVoice is especially proud to be one of only eight qualified Polycom Platinum Partners. Of the countless companies that sell Polycom’s wildly popular VoIP phones, only a handful deliver enough phones annually to hold this prestigious title. But – what does this mean for you? Here are three benefits our Platinum status passes on to you…
An Equipment Vendor Advocate
The Polycom hardware you use with a FreedomIQ Hosted VoIP PBX is backed not only by Polycom’s reputation as a top-tier phone manufacturer, but also by the close contact we keep with them as a Platinum Partner.
As a Platinum Partner, we’re one of the first to know about firmware updates that can improve your service, new features available for your phone, and the latest information on promotions and new phone models. We deliver these opportunities to you so that you can get the greatest value out of your equipment.
Freedom from Restrictive Hardware
Proprietary phones. If you’re anything like us, those words make you cringe. All too often, our competitors try to stick you with phones that only operate within their limited platform. You may get a bargain for these phones – but really this “deal” is intended to make it more difficult for you to stop using their service and go with someone perhaps more flexible.
Rather than locking you into equipment you can’t use anywhere else, FreedomIQ provides a wide selection of Polycom VoIP phones that are compatible with a great number of platforms. While we don’t expect you’ll have cause to take your phones elsewhere, we fully support the idea that you shouldn’t have that decision made for you by proprietary hardware restrictions.
Reliable Hardware Support
As a Platinum Partner with Polycom, we know their products inside and out. Members of our technical support staff are trained in detail on how these phones operate, how to configure various features, and how to troubleshoot any issues that may arise. Instead of providing vague responses to generalize across multiple phone manufacturers, our preferred relationship with Polycom allows us to specialize in supporting these phones. You get more precise instructions, a quicker setup, faster response times, and the security of knowing that your purchased hardware is going to continuously have this level of knowledgeable support.
Pop Quiz: What feature(s) would you like to see on a Polycom VoIP phone in the future? Let us know in the comments below.