Stay Ahead with Hosted VoIP
Business VoIP service is constantly moving forward. The key to staying ahead is to have access to the latest phone system features as soon they are available, at little or no additional cost. That’s why we’re committed to consistently building the FreedomIQ VoIP feature set.
You don’t have to perform any special maintenance or system upgrades to receive the latest updates. FreedomIQ can keep you on top of the latest developments in VoIP PBX technology entirely from remote, starting today with the features listed below.
Dynamic Auto Attendant
Your auto attendant welcomes callers and guides them to the appropriate employee or department. Upload custom greetings through the web, record over the phone, or use our professional voice talents to create a recording for you.
Unified Voice & Fax Messaging
Use a single phone number for both voice and fax calls. All voicemails and fax messages can be sent as attachments to the email addresses of your choice (per extension) or accessed online at any time through your WebLink interface.
Salesforce & Outlook Integration
FreedomIQ has integrated with Salesforce and Outlook to allow you to make calls directly to your contacts from within your CRM or email account. Connect with your contacts or look up a contact on an incoming calls with just one click.
Record the calls you receive, whether for employee training purposes or to protect against disputes and misunderstandings. Access recordings online any time through your WebLink interface, or have them delivered to you as an email attachment.
FreedomIQ brings you the powerful TalkText voicemail-to-text transcription feature. TalkText uses industry-leading voice recognition technology to convert your voicemail messages to text and deliver them to your email or mobile phone.
Advanced ACD & Call Queue
Choose how your calls are forwarded, including round-robin, simultaneous, least-time, and skills-based distributions. Keep your callers in a queue for a representative during your peak hours instead of losing them to voicemail.
Our WebLink Interface gives you online access to call routing features, messages, call reports, account information, and more. Your employees can access their messages and change their personal settings online, as well.
Visual Call Reports
Generate, filter, and export detailed call reports online with easy-to-read spreadsheets and graphs. View the real-time status of your system at any time, including a display of employee login and activity status. Even listen in on any live call!
Use your FreedomIQ system wherever you go with award-winning softphone solutions from CounterPath. Take your calls and stay connected with your office with features like VoIP presence, contact management, and call traffic history.
Name & Address Capture
Take caller ID to the next level by capturing a caller’s name and address when they call toll free numbers on your service. This capture can be reviewed online at any time, giving your business key information about who is calling you.