Advanced ACD
The first function of most business phone systems is getting a caller in touch with the person that can best handle the call. Optimizing how quickly this connection is made can dramatically increase caller satisfaction. Happy callers can mean measurable results in phone sales, customer retention, and more.
A FreedomIQ VoIP PBX offers automated call distribution options and flexible ring groups so that you can decide the best way for callers to reach your workforce.
Standard distributions include:
- Round-Robin
- Most Time Idle
- Weighted Call Time
- Skills-Based Rotation
- Simultaneous Ringing
Custom Call Queue
Dropping callers into voicemail during peak business hours leads to missed opportunities and can damage how your business is perceived. Rather than overstaff for these spikes in call volume, FreedomIQ hosted PBX provides multiple, easy-to-control call queues that keep callers on the line until someone can take their call.
While on hold, callers hear customizable hold music that you can upload any time through the web. Instead of music, you may use these recordings to inform callers of special events and promotions. From your WebLink Internet Control Panel, you can also monitor the size of your queues, adjust max queue times, and toggle whether callers are told their queue position.
