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Keep Your Business Going During the Holidays

Jennifer Williams

It’s December! That means holiday decorations have been in stores for about three months, and the holiday season is in full effect. So what does that mean for you? If you run a small business, you may not have the luxury of having employees available at all times during this busy season. But with the many amazing features from FreedomVoice, we can help you stay connected and available. 

Here are a few of our favorite ways to use CloudNumber/CloudPhone to keep up with the holiday rush: 

Set After-Hours Greetings 

When you have a smaller staff, holiday vacations, days off for shopping, and simple winter illnesses can all coincide; meaning someone may not be in the office during the demanding holiday season. Of course, you don’t want your customers or clients to feel ignored. 

With FreedomVoice you can easily set custom after-hours greetings to let them know when you’ll be out of the office and when you’ll be back. You can also give them extra peace of mind and provide contact information for a business emergency (i.e. who to call or email). 

Unlimited Extensions 

More times than not, when a customer or client calls in, they want basic information. With unlimited extensions from FreedomVoice, you can set up a series of informational extensions with recorded answers to frequently asked questions, such as your business hours, your business address and directions, and more. And the best part is that these extensions can be set up all the time, so they can help manage call traffic year round. 

Read Faxes on Your Phone 

You have a day packed full of errands, but you still have to get work done! Imagine reading your faxes while on the train, while waiting in line at the mall, or even while talking to someone else on the phone. With FreedomVoice, your faxes are delivered to your email, so you can check them anywhere you can check your email. 

Voicemail Transcription 

We all do it – multi-task. There’s only so much you can do while listening to a voicemail, but with our voicemail transcription service you can get your voicemail as text and win back hours of productivity. Stop listening to your voicemails; read them instead and multi-task to the max! 

Set Custom Hold Music 

Last but not least, you’re actually in the office, but maybe it's only you. And you have an influx of calls with a long waiting time for callers on hold. Nothing gets customers in a better mood than a good holiday song. Whether it’s Jingle Bell Rock or Grandma Got Ran Over by a Reindeer – you can upload your favorite holiday song and use it as your own hold music with FreedomVoice’s phone services. 

Don’t let the holiday rush get you down! With CloudNumber and CloudPhone you can ensure that your customers stay happy and informed, and that you keep some sanity during this hectic time of year.