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What is the Best Phone System for a Small Business?

Jennifer Williams

You may not know it, but a traditional phone system could actually be costing your small business more money than it’s worth. Traditional phone systems are generally pretty difficult to setup, and they are very expensive to maintain, plus they don’t have the extra features that a small business needs. So what is the best phone system for a small business?

You need a phone system that will address the main pain points of a small business, which is missing calls, either due to voicemail hang ups, after-hours calls, or call routing; and costs.

A VoIP phone system can help solve all of these troublesome areas for a small business, here’s how:

Voicemail Hang Ups

While you might think your biggest phone-related expense is the equipment or operating costs, the most expensive cost your business is incurring is missing calls, and with that, missing potential sales. Even if you have voicemail, most callers want answers right away, and are not likely to leave a message. In reality, they’re going to call your competitor instead.

So how is this issue solved with a VoIP business phone system?

With the right VoIP system you can set up a hold queuing system which will allow you to keep an unlimited number of callers on hold until you are ready to answer. So, even if your calls are all being routed to one line, you can still take all of them, without your potential callers ever receiving a busy signal or getting sent to voicemail.

After-Hours Calls

There are very few 24-hour small businesses, so unless you’re a part of the minority, you have times when you’re not available to answer calls. With a VoIP phone system from FreedomVoice you can play an after-hours message that will let callers know the exact information you want to share, such as regular business hours, the answers to frequently asked questions, or an emergency number they can call. This way, your callers can know they are not being ignored, and you’re not getting calls at 10:30pm.

Call Routing

By setting up call routing with a VoIP business phone system, you can prioritize the calls that come into your business. That way, your sales reps won’t be stuck answering general questions and post-sales calls when they should be spending their time on pre-sales calls closing deals.


You don’t have to invest a lot of capital into a proper phone system that will not only increase your profits but help you grow your business as well. Depending on the size of your company and the infrastructure you already have in place, implementing a VoIP business phone system could cost your company next to nothing.

If you work alone out of a home office, or if you have only a few employees, you won't have much to worry about. In general, business VoIP services are significantly less expensive than traditional phone services because there is much less hardware to buy or lease.

Additionally, VoIP is less expensive than a traditional landline if you have staff in distant locations. Since in-network calls travel exclusively over data networks and don't need to hit the public phone lines, with VoIP you can make calls to your coworkers for free, even if you're in Los Angeles and they're in New York.

VoIP services (such as FreedomVoice) also often supply virtual receptionists and greeting functionality, customizable advanced call screening and forwarding rules, integration with office software, and the ability to forward voicemail to your email or your mobile phone, which can help lower costs in the long run.

For all of these reasons, we suggest a VoIP business phone system as the best phone system for a small business.